BOOK AN ESCAPE ROOM

Yes! If you cancel at least 48 hours in advance, your money will automatically be refunded in full to your account within 3 days. No hidden fees, no service charges, nothing. Just the crystal-clear guarantee that you run no risk when booking with us. We don’t like all that secrecy. Well, actually we do, but only in our escape rooms, not when it comes to our customer service.

Canceling an appointment is super easy. After placing your booking, you’ll receive an email with a link to cancel. If that’s done at least 48 hours before your booking, your money will automatically be refunded to your account within 3 days. No questions asked!

If you want to cancel less than 48 hours in advance, the link will no longer work and it’s best to contact our customer service. We’ll then charge a €35 service fee and refund the remaining amount to your account.

Our online booking system automatically closes 24 hours in advance so we can be sure there’s staff ready for you when you arrive.

Still want to visit us today? Just contact our customer service, and we’ll do our best to find a spot for you in one of our escape rooms!

Yes, that’s possible too! Rescheduling an appointment is free up to 48 hours before your reservation. After that, we charge €35, since in practice a time slot usually won’t get rebooked on such short notice.

The best thing to do is contact our customer service to let us know the new date.

As soon as you start making a reservation, that time slot is held for you so no one else can accidentally book it while you’re entering your details.

That’s why it can happen that a time slot suddenly becomes unavailable if something goes wrong with the payment, for example. No worries, we’re here to help!

Just contact our customer service so we can secure your time slot for you.

No problem at all, these things happen. Just contact our customer service, and we’ll reschedule your booking to the correct date free of charge.