Corona

There are currently no corona-related restrictions for escape rooms.

Do we have to show a QR code?
No, you do not have to show whether you have been vaccinated to visit our escape rooms.
With how many people can we visit the escape rooms?
There is no longer a restriction from the government with regard to the number of people you can visit an escape room with. This means that you are welcome with a team of up to 6 players per room as usual.
Do we have to wear a mouth mask in the escape rooms?
No, wearing a mouth mask is not mandatory in our escape rooms.
What is your cancellation policy in case of a new lockdown?
It has been a very difficult time for us as a company. We had to close our doors for months while our costs continued. Fortunately, we are now open again, but we will probably need months to get back on top. Our buffer is empty.

Normally, cancellation of a booking made is not possible and this rule also applies in the unlikely event of a new lockdown. We simply would not be able to handle it financially if our visitors again massively ask for their money back every time new measures are announced by the government. So keep this in mind before you place a reservation.

We realize that these are uncertain times and that it is a shame if a team member cannot come if he or she turns out to be ill shortly in advance. That is why we offer the possibility to purchase cancellation insurance during the reservation process. This allows you to cancel or move your booking free of charge up to 24 hours prior to the appointment.

Didn’t you take out cancellation insurance during your booking, but you still want to reschedule your appointment? This can also be done up to 24 hours in advance. We will then charge a €35 rebooking fee.

If the rules of the government change so that we have to cancel groups, you will receive a voucher from us. Of course, no extra costs will be charged for this.

This is our golden mean as a compromise between going bankrupt and meeting our visitors in these troubled times.

We rely on your understanding.