There are currently no corona-related restrictions for escape rooms.
Normally, cancellation of a booking made is not possible and this rule also applies in the unlikely event of a new lockdown. We simply would not be able to handle it financially if our visitors again massively ask for their money back every time new measures are announced by the government. So keep this in mind before you place a reservation.
We realize that these are uncertain times and that it is a shame if a team member cannot come if he or she turns out to be ill shortly in advance. That is why we offer the possibility to purchase cancellation insurance during the reservation process. This allows you to cancel or move your booking free of charge up to 24 hours prior to the appointment.
Didn’t you take out cancellation insurance during your booking, but you still want to reschedule your appointment? This can also be done up to 24 hours in advance. We will then charge a €35 rebooking fee.
If the rules of the government change so that we have to cancel groups, you will receive a voucher from us. Of course, no extra costs will be charged for this.
This is our golden mean as a compromise between going bankrupt and meeting our visitors in these troubled times.
We rely on your understanding.